Make sure you've removed any tape, seals or anything like that on the new cartridge. If the new cartridge does not have a built-in printhead, then the printheads may need to be cleaned (use the built-in cleaning utility %26amp;/or try cleaning by hand with a soft, lint-free cloth and some alcohol.) If the cartridge has any contacts on the side, make sure the contacts on the cartridge %26amp; in the machine are clean. Also, make sure your printer settings in the computer are set to color %26amp; not black %26amp; white or grayscale.
Best of luck.
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